F A Q

Reservation and Bookings

1How can I make a reservation?
You can make a reservation, a tentative no-obligation booking or a general inquiry simply going to the Reservation Page and completing the required information. You can also contact us directly by phone, text message or email using the contact information at the bottom of every page.
2Are there any taxes or service charges added to your rooms rates or other charges?
12% VAT (Philippine Value Added Tax) is added to your accommodation charges and restaurant/bar bills. There is no additional service charge, but a tip is always welcome if you feel it is well-deserved.
3What is the maximum number of people I can book in a villa?
The maximum is typically 2 adults per bedroom. Most rooms can accommodate an extra bed or cot for children or infants, too. But we understand that different groups have different needs and we will work with you to find the best combination of accommodation to meet your needs. The more information you can give us regarding your preferred sleeping arrangements for the adults, children, and infants in your party then the better we can advise you. For small groups or separate singles, the multi-bedroom villas offer very cost-effective accommodation while retaining a high level of privacy.
4How do I know when my booking has been confirmed?
Upon receiving the required deposit, we can automatically send the confirmation of your bookings.

Accommodations and Inclusions

1Is breakfast included in your villa rates?
Breakfast is not included in the standard room rate; however, we can arrange a pre-book from a range of excellent and well-priced breakfasts from our in-house menu that can be served in your room or in one of our lounge areas.
2Do you have WiFi and what is the cost?
We do have a good WiFi service, and it is complimentary for all guests in their rooms and within the resort.
3Do you have cable TV?
We provide a free cable TV service with 60+ channels, far more than you would usually get in a metropolitan hotel. We also have collections of wide range videos, DVD etc.
4Do you have twin share beds in your rooms?
Most of our villas offer twin-bed configurations.
5What is the cost for an extra bed(s) or a baby cot or twin share?
We can add an extra bed to most rooms for $20/ night, or a baby’s cot for $12/night, or even replace our normal king size beds with two, good-sized single beds.( twin share bed set up @$20 (one-time fee))

Special Packages (with or without Scuba Diving)

1Can you provide me with a combined scuba and accommodation package?
Certainly, just tell us what you would like and we would be delighted to put together a diving package for you. Apart from diving, we host a lot of honeymooners, and even the occasional wedding party presided over by the local mayor. We also cater to gourmet food/wine weekends, corporate retreats and tour groups. The hottest period is from May to August. The coolest period is from December to February. The clearest water for diving is June to November.
2What activities are available if I am not a diver?
Snorkeling, swimming, sun bathing, hiking, sailing, trekking, jet skis, golf, shooting range, massage, manicure/pedicure and other spa treatments, beach picnics or go for a run with the local chapter of the hash house harriers. You could also try relaxing, if time permits.. Or let our staff serve you breakfast in your room, cocktails on our beach-front roof-top ocean-view deck, or the many other diversions available without leaving the resort. Please see our Other Attractions page for further information.

Resort Location and Local Facilities

1Is Lalaguna Villas close to the beach?
We are just 5 minutes away from Big Lalaguna Beach.
2Do you have many stairs at Lalaguna Villas?
Our highest villas, which have spectacular views, are the equivalent of a 6 to 7-story climb, whereas our beachfront rooms are either at or just above sea level. Until our new elevator is installed later this year, those who dislike climbing stairs may prefer the lower levels of our resort.
3How far away is Sabang?
We are about 800 meters from Sabang, which is the next beach (about a 10-minute walk along the beach).
4Are there bars and restaurants near your hotel?
There are lots of bars, restaurants, and discos in and around Sabang, which is noted for its colorful nightlife.
5Do you have shops nearby?
There are many small stores, including a general store, fast food places, and a fresh food market in Sabang.
6How far away is White Beach?
White Beach is about 40 minutes away by Banca (out-rigger) or 20 minutes away by speedboat, which costs about $40-$100 for a return trip. The boatman will wait for you.
7How do I go by a public boat (banca) from Batangas to Lalaguna Villas?
You take a banca from the Batangas Pier terminal to Sabang Beach. Ask any porter or official and they will show you where to book your ticket and direct you to the air-conditioned waiting area. The first banca departs at about 7 am and the last at about 4 pm. The morning is usually the best time to catch a banca as they run more frequently, approximately every hour or so.
8If I take a public boat from Batangas, how do I get to Lalaguna Villas from Sabang Beach?
If you are arranging your own transportation, we have a speedboat that will meet you upon arrival at the Sabang pier and whisk you straight to the resort for a small charge of P200 one way cost. To arrange for your shuttle from the pier, you may call or text us at +63 917 570 3415 when you board the ferry from the Batangas. We will be waiting at Sabang Pier when your ferry arrives. Look for the Lalaguna Villa’s boat and boatmen when you arrive at the Sabang Port.
9Can I drive my car to Batangas and take a private boat (banca)?
You can drive to Berberabe beach, just past Batangas, where we can have a private banca waiting for you. Ask us for directions if you need them.
10When can I take a private boat?
As per Coast Guard regulations, Batangas/Berberabe/Sabang private ferries making the crossing in either direction may depart strictly between 5 AM to 6 PM. Overnight trips are no longer allowed.

Health and Safety

1Are medical facilities and medical supplies available in Puerto Galera?
Yes, there are medical clinics nearby in Sabang and in the main town area of Puerto Galera and most medications can be purchased at the local medical dispensaries. A good local dentist is also available.

Cancellation Policy

1What is your cancellation policy?
Booking is Non-Refundable and cannot be amended for designated peak periods ***Chinese New Year ***Easter ***Labor Weekend ***Chinese Festival ***Christmas/New Year May thru December (Low and Shoulder Seasons) ***3 days of arrival date will incur half the full booking charge. ***7 days of arrival date will incur the first night charge. January thru April (High Season) ***7 days of arrival date will incur half the full booking charge. ***14 days of arrival date will incur the first night charge. Cancellations notified in writing further in advance than the above notice periods will be cheerfully refunded in full. Failure to arrive at the hotel will be treated as a No-Show and no refund will be given. Cancellations due to severe weather conditions may be rescheduled without penalty, but not refunded.
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