Reservations and Bookings
How can I make a reservation?
You can make a reservation, a tentative no-obligation booking or a general inquiry simply going to the Reservation Page and completing the required information. You can also contact us directly by phone, fax, text message or email using the contact information at the top and bottom of every page.
Are there any taxes or service charges added to your rooms rates or other charges?
12% VAT (Philippine Value Added Tax) is added to your accommodation charges and restaurant/bar bills. There is no additional service charge , but a tip is always welcome if you feel it is well-deserved.
What is the maximum number of people I can book in a villa?
The maximum is typically 2 adults per bedroom. Most rooms can accommodate an extra bed or cot for children or infants, too. But we understand that different groups have different needs and we will work with you to find the best combination of accommodation to meet your needs. The more information you can give us regarding your preferred sleeping arrangements for the adults, children and infants in your party then the better we can advise you. For small groups or separate singles, the multi-bedroom villas offer very cost-effective accommodation while retaining a high level of privacy.
How do I know when my booking has been confirmed?
We will send you an email confirmation stating all the details and quoting your booking number.
Accomodations and Inclusions
Is breakfast included in your villa rates?
Breakfast is not included in the standard room rate, however you may choose from a range of excellent and well-priced breakfasts from our in-house menu that can be served in your room or in one of our lounge areas.
Do you have WiFi and what is the cost?
We do have a good WiFi service, and it is complimentary for all guests in their rooms and in public areas.
Do you have cable TV?
We provide a free cable TV service with 60+ channels, far more than you would usually get in a metropolitan hotel. Refer to our Amenities Page, or follow this link for a full list of channels.
Do you have twin share beds in your rooms?
Several of our villas offer twin-bed configurations. Please refer to the individual villa descriptions onthe Explore our Villas pages.
What is the cost for an extra bed(s) or a baby cot or twin share?
We can add an extra bed to most rooms for $15/ night, or a baby’s cot for $10/night, or even replace our normal queen/king size beds with two, good-sized single beds for $10 per night.
Resort Location and Local Facilities
Is Lalaguna Villas close to the beach?
We are just 5 meters back from Small Lalaguna Beach.
Do you have many stairs at Lalaguna Villas?
Our highest villas, which have spectacular views, are the equivalent of a 6 to 7 storey climb, whereas our beachfront rooms are either at or just above sea level. Until our new elevator is installed later this year, those who dislike climbing stairs may may prefer the lower levels of our resort.
How far away is Sabang?
We are about 800 meters from Sabang, which is the next beach (about a 10 minute walk along the beach).
Is there good night life in Puerto Galera?
There are lots of bars, restaurants, and discos in and around Sabang, which is noted for its colorful night life.
Do you have shops nearby?
There are many small stores, including a general store, fast food places, and a fresh food market in Sabang. There is a small convenience store within the resort.
How far away is White Beach?
White Beach is about 40 minutes away by banca (out-rigger), which costs about $40 for a return trip. The boatman will wait for you.
How do I get from Manila to Puerto Galera and how much does it cost?
There are several options, details and costs of which can be found on the Getting Here page.
How do I go by a public boat (banca) from Batangas to Lalaguna Villas?
You take a banca from the Batangas Pier terminal to Sabang Beach. Ask any porter or official and they will show you where to book your ticket and direct you to the air-conditioned waiting area. The first banca departs at about 7am and the last at about 4pm. The morning is usually the best time to catch a banca as they run more frequently, approximately every hour or so.
If I take a public boat from Batangas, how do I get to Lalaguna Villas from Sabang Beach?
Call or text us (contact numbers below) after you book your banca to Sabang and we will meet you at Sabang Pier with a small board showing your name. Let us know how many bags you need carried. Alternatively you can use one of the freelance porters, who would expect a tip of about P100 to carry two bags for you.
Can I drive my car to Batangas and take a private boat (banca)?
You can drive to Berberabe beach, just past Batangas, where we can have a private banca waiting for you. Ask us for directions if you need them.
When can I take a private boat?
** As per Coast Guard regulations, Batangas/Berberabe/Sabang private ferries making the crossing in either direction may depart strictly between 5AM to 6PM. Overnight trips are no longer allowed..
Special Packages (with or without Scuba Diving)
Can you provide me with a combined scuba and accommodation package?
Certainly, just tell us what you would like and we would be delighted to put together a diving package for you. Apart from diving we host a lot of honeymooners, and even the occasional wedding party presided over by the local mayor. We also cater to gourmet food/wine weekends, corporate retreats and tour groups.
The hottest period is from May to August. The coolest period is from December to February. The clearest water for diving is June to November.
What activities are available if I am not a diver?
Snorkeling, swimming, sun bathing, hiking, sailing, trekking, jet skis, golf, shooting range, massage, manicure/pedicure and other spa treatments, beach picnics or go for a run with the local chapter of the hash house harriers. You could also try relaxing, if time permits.. Or let our staff serve you breakfast in your room, cocktails on our beach-front roof-top ocean-view deck, or the many other diversions available without leaving the resort. Please see our Other Attractions page for further information.
Health and Safety
Are medical facilities and medical supplies available in Puerto Galera?
Yes, there are medical clinics nearby in Sabang and in the main town area of Puerto Galera and most medications can be purchased at the local medical dispensaries. A good local dentist is also available.
Is Malaria a problem in Puerto Galera?
We do not have a malaria problem in or near Puerto Galera. In fact, the Philippines has suffered much less than most other nations in the region from any of the epidemics which have occurred in the past two decades including the global financial crisis!
Is there terrorist activity near Puerto Galera?
No. Terrorist activity is largely confined to a small region in the south, a great distance from Puerto Galera. The Puerto Galera area is much safer than most capital cities anywhere in the world!
What is your cancellation policy?
For a cancellation made more than 2 weeks before the arrival date, the fee is 15% of the total accommodation cost. Within two weeks of arrival it’s 20% of the total accommodation cost. If you reschedule and we manage to rebook the cancelled villa, we will rebate 75% of the cancellation fee against your next booking. No cancellation refunds are possible on our designated peak period dates.
– If canceled more than 21 days before arrival date, 100% of the deposit will be cheerfully refunded.
– During low season months of July, August, September, the notice period reduces from 21 to 7 days.
– If less notice period is given, no refund is available but half of the deposit can be transferred to a rescheduled booking.
– Early departure from the resort is considered to be a cancellation of the remaining days of the booking.
In the event that the resort becomes fully booked or seems likely to become fully booked, we reserve the right to request payment of the balance of the accommodation value, at least 7 days prior to arrival date, or within 48 hours of such payment request. Failure to complete this payment will result in cancelation of the booking and forfeiture of the deposit already paid.
Unfortunately, deposits on bookings which fall partly or entirely within a peak period cannot be refunded or re-used.
Exceptions to these policies may be made in the event of extreme weather conditions or severe illness, at the sole discretion of the resort manager.
Please note that credit card surcharges (4%) are unavoidable due to the high fees imposed by local banks. However, it is not compulsory to pay by credit card. We accept direct bank transfers, Western Union, and can make arrangements to suit individual circumstances.
***Policy update: No credit card surcharge will apply to deposits paid via PayPal. There will be a 2% charge for Paypal payments made for final checkout.